Level   10

Reports to (Hierarchical)

Project Coordinator

Reports to (Functional)

Project Medical Referent

Job Family


Main Purpose

Understanding that community and patient engagement should be embedded in all MSF activities as part of a People Centred Approach (PCA), and in close collaboration with the Field Coordinator and PMR, the objectives of the Community Engagement Manager (CEM) are: To establish regular participatory dialogue with key stakeholders (different segments of the community, patients, staff, ..) to involve them in the definition of problems and identifica-tion of potential solutions- as an ongoing process & an approach (not just part of initial as-sessment). To design and deliver contextually adapted health promotion and health education that supports communities and patients’ agency, demonstrates respect for the local culture and that responds to the project’s objectives and priorities as well as the community’s critical needs. To ensure timely analysis and communication to coordination team (PM, PMR, Log, ad-min/HR manager) of detected changes/concerns or requests from pa-tients/groups/community which may lead to an adaptation of strategy/improvement of services.


Development and implementation of the community engagement strategy:

• Co-Defining (updating) the Community engagement strategy with key stakeholders (communities, pa-tients/caretakers, staff, MoH, other actors)

• Ensures cohesiveness between CE strategy and key project components (e.g., crisis monitoring, security management, medical packages/activities (curative and preventative), WASH, protection, …),

• The drafting and validating of the strategy is a collaborative process lead and facilitated by CEM ensuring input from PC, PMR, LTL and admin/HR manager, the CE strategy is validated by the PC.

• Implement the Community Engagement strategy ensuring ongoing multidirectional dialogue with the communities/patients and caregivers (using a variety of methods) in order to:

(1) Involve the community in the identification of priorities, the definition of problems and the identi-fication of potential solutions (participatory assessment and/or problem solving), ensuring that the perspectives/interests of the various segments of the population are taken into account.

(2) Ensure communities/patients/caregivers’ perspective and participation in the process of monitor-ing, evaluation, learning & continuous improvement.

(3) Detect risks/safety concerns (for the population and for MSF).

(4) Identify existing positive practices, strengths/coping mechanisms and resilience.

(5) Identify segments of the community with critical needs (assistance and protection).

(6) Identify and address barriers of access of all segments of the community to MSF services (in terms of ethnicity, religion, gender, age, various vulnerabilities, etc.)

(7) Ensure the cultural adaptation and the local relevance of the MSF response (improved under-standing of local beliefs around health, wellbeing, death and dying, violence, identification of strengths and coping mechanisms, improved tracking of the evolution of perceived needs and priorities)

(8) Ensure the understanding of the context dynamic and the needs it induces in the community (analysis of the cycle of vulnerabilities, impact of the crisis on the populations and scoping mechanism at play) in order to continuously adjust our approach.

Data collection, analysis, knowledge management and training

• Implement a system of data collection/ monitoring & evaluation framework (quantitative and qualita-tive) that is complex in nature due to different categories of information:

1)Alerts of security related events or impending threats to MSF or to the communities in the project catchment area -> to be communicated immediately to the FC

2)Reports of abuse from MSF staff/service to community/patients -> to be communicated im-mediately to the FC (and/or abuse focal point)

3)Changes regarding ways in which the crisis is impacting on the population -> to compiled and shared with coordination team for consideration and potential project adaptation (project rel-evance)

4)Feedback on services, suggestions for improvement, requests of services -> to be compiled and shared with project coordination team for consideration, improvement and project adap-tation (project relevance and quality of care)

5)Knowledge of the community regarding health seeking behavior, relationship to death and dy-ing, patterns of violence, patterns of displacement, patterns of exclusion/discrimination, gender roles/dynamics, coping mechanisms and existing strengths, etc -> updating of key project documents to ensure deepening of understanding of the community is not lost and that it is used to inform choices to tailor operational response

6)Knowledge of individuals/groups /associations (networking) -> share with PC and Ass PC and update “who is who”

• Ensures that data collected is analyzed in a timely manner, that it is channeled to the people in the team that need to know, that it contributes to project reporting, and that it is used to inform key stra-tegic decisions as well as the Annual Plan process.

• Liaise with the Community Engagement advisor for the development of new tools when gaps/needs are identified. Participate in the design, testing and adjustments, and when relevant also in the capital-ization of the experience.

• Regular training/coaching of MSF teams (and where relevant also MoH staff) on community/patient engagement to integrate the PCA approach transversally in all positions (the curiosity, the empathy, the listening, the accountability, etc.)

Transversal collaboration and strategic contribution

• Actively contribute to ongoing strategic exchange/sparring with the project coordination team (1) Suggest topics for discussion (and assist in the framing of the conversation) in project coordina-tion meetings (2) Contribution to strategic design, monitoring/evaluation, learning and continuous improvement

• Support the Project Coordinator in the generation of transversal collaboration • Regular collaboration and coordination with the PMR and MSF medical team, to (1) ensure the opti-mum delivery of Health promotion and health education activities throughout the continuum of care (2) ensure optimum articulation of community engagement in DMC activities and at any other medical actions done at community level (e.g. vaccination campaigns) • Collaboration with logistic teams to ensure optimum engagement with communities around WASH, NFI, distribution and/or other logistical activities in the community and in MSF facilities, • In collaboration with Project Coordinator, liases with other relevant actors (contributes to updated mapping of national and International humanitarian and development actors, authorities, local associ-ations and support groups)

Team supervision and role in broader coordination of community-based teams/activities

• Supervising the CE/HP team and their activities, in and outside health facilities, reporting difficulties and progress as well as adapting format and content when necessary in close collaboration with med-ical and logistical teams (depending on the content). Planning and supervising the HR associated processes (recruitment, training, evaluation, development and internal communication) of the CE / HP staff of the project. This will be done in close coordination with the HR department, the administration manager, PMR and project coordinator and according to MSF vision, values and procedures.

• Proactively seek to improve the coordination of all community based teams to maximize synergies, avoid duplication, improve duty of care and simplify management (even if individual team members are hierarchically under different activity managers/coordinators)

On request • Participate in field assessments or exploratory missions (focus on understanding the consequences of the crisis on the population, their priorities and preferences)


Either (1) a university degree in social sciences, social communication, health pro-motion or related studies, or (2) sufficient relevant work experience to develop the necessary expertise to fulfill the role (which would include community engagement and/or project management experience


Essential, working experience of in related jobs (community engagement, project coordination, social research) Demonstrable background in the development of strategies and workplans. Experience in quantitative and qualitative data analysis


Mission Language essential; Local Working Language Desirable


Essential computer literacy (word, excel and internet)


Commitment to MSF Principles L3

Service orientation L3

Cross-cultural awareness L3

Planning and organizing L3

Analytical Thinking L3

Behavioural Flexibility L3

Results and Quality Orientation L3

Writing, presentation and facilitation L3

Teamwork and Cooperation L3

People Management and Development L2

Security awareness and management L2

Download PDF | Download Word

Cookies help us deliver our services. By using our services, you agree to our use of cookies. Learn more OK